Frequently Asked Questions (FAQ) — Fineway Sri Lanka
Fineway Sri Lanka is a licensed Sri Lanka travel agency and destination management company, operating as the B2C brand of Fineway Travel (Pvt) Ltd. We specialize in private tours, tailor-made itineraries, and Sri Lanka holiday packages for international travelers.
We accept major international credit and debit cards and bank transfers. Payment options will be shown at checkout or advised by our team.
For Sri Lanka tour packages (multi-day), a deposit is required to confirm the booking and the balance is payable before arrival.
For Sri Lanka day tours and excursions, full payment is required at the time of booking.
Cancellation policies vary by product and are clearly stated at the time of booking.
Refunds (if applicable) are processed within 14 working days from cancellation confirmation, subject to banking timelines.
Most travelers need a visa or Electronic Travel Authorization (ETA) to enter Sri Lanka. Please check official Sri Lanka immigration sources before travel.
Travel insurance is not mandatory but strongly recommended for all Sri Lanka travel packages.
Most of our Sri Lanka private tours are private unless stated otherwise. Some day tours may be shared and will be marked accordingly.
Please inform us as soon as possible so we can adjust your Sri Lanka airport transfers or tour schedule where possible.
Yes. We work with licensed, experienced local guides and professional drivers.
English is standard. Other languages may be available on request.
Yes — Sri Lanka is generally safe and welcoming for travelers.
Yes — we specialize in tailor-made tours in Sri Lanka and fully customized itineraries.
Yes — we offer family-friendly Sri Lanka holiday packages and child-friendly itineraries.
Prices are usually shown in USD unless stated otherwise.
Yes — we offer Sri Lanka honeymoon packages, luxury tours, and premium travel experiences.
You can contact us through our website or the contact details provided.
