Privacy Policy

This Privacy Policy explains how Fineway Sri Lanka, the B2C division of Fineway Travel (Pvt) Ltd, collects, uses, stores, and protects your personal information when you use our website or our services.
By using our website or making a booking with us, you agree to the terms of this Privacy Policy.

Who We Are

Legal Entity: Fineway Travel (Pvt) Ltd
Trading Name: Fineway Sri Lanka
Company Registration Number: PV00235517
SLTDA License Number: SLTDA/SQA/PRO/TA/00612
Registered Address: 14, J.L. Fernando Mawatha, Rawathawatte, Moratuwa, Sri Lanka 10400
Website: www.finewaysrilanka.com

What Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, nationality, and passport details (when required for bookings).
  • Booking and travel information such as itineraries, accommodation details, and preferences.
  • Payment-related information (processed securely via third-party payment providers; we do not store full card details).
  • Technical data such as IP address, browser type, and website usage data.

How We Use Your Information

We use your personal information to:

  • Process and manage your bookings and travel arrangements.
  • Communicate with you about your booking, changes, or updates.
  • Provide customer support and respond to inquiries.
  • Improve our website and services.
  • Comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with:

  • Hotels, transport providers, guides, and activity operators to deliver your services.
  • Payment processors and IT service providers for secure transaction handling.
  • Authorities when legally required.

We do not sell or rent your personal data to third parties.

International Data Transfers

As we work with international clients and suppliers, your data may be processed or stored outside your country of residence. We take reasonable steps to ensure your data is protected.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict certain processing activities.

You may contact us at any time to exercise these rights.

Marketing Communications

We may send you promotional communications only if you have opted in. You may unsubscribe at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us through our website.